- TERMS OF SALE & REFUND POLICY
Effective Date: May 12, 2026
Business Name: Silk N Silicon
Website: www.silknsilicon.com
- Agreement to Terms
By purchasing from Silk N Silicon, you agree to the terms outlined in this policy. These terms apply to all orders placed through our website.
- Nature of Products
Our catalog includes:
- Made-to-order printed books
- Digital products (ebooks)
- Apparel and general merchandise fulfilled by global partners
Many items are produced specifically for each order. As a result, return eligibility is limited.
- No Returns for Change of Mind (Certain Products)
The following items are non-returnable unless defective or incorrect:
- Printed books
- Ebooks
- Custom or made-to-order items
We do not accept returns for:
- Buyer’s remorse
- Minor formatting or design preferences
- Color variation within normal production tolerance
- Damaged, Defective, or Incorrect Items
4.1 Eligibility
You may request a replacement or refund if your item arrives:
- Damaged
- Defective
- Incorrect
4.2 Resolution Options
Approved claims may result in:
- A free replacement, or
- A refund to the original payment method
- Time Limits for Claims
- Printed books: within 14 working days of confirmed delivery
- Apparel and general merchandise: within 7 days of delivery (for eligible returns)
Claims submitted outside these timeframes may be denied.
- Claim Requirements
To submit a request, you must provide:
- Full name
- Order number
- Product name
- Description of the issue
- Clear photo or video evidence showing:
- The defect or damage
- Packaging
- Packing slip (if available)
Failure to provide sufficient evidence may result in denial.
- Returns for Apparel Items
7.1 Eligibility
Certain apparel items may be returned within 7 days for non-defective reasons such as sizing or preference.
7.2 Conditions
- Item must be unused
- Original packaging must be intact
- Tags must remain attached
7.3 Return Shipping
- Customer may be responsible for return shipping costs
- Shipping fees are non-refundable unless the item is defective
- General Merchandise (Non-Apparel)
Return eligibility for non-apparel items depends on the specific product and fulfillment partner.
Most items are not eligible for return unless defective or incorrect.
- Return Handling Process
- Returns and inspections are handled by our fulfillment partners’ warehouses
- Return locations may include the United States, Europe, or Asia
- Refunds are issued after inspection and approval
- Ebooks and Digital Products
All digital product sales are final.
No refunds or exchanges are permitted once delivered.
- Refund Processing
- Refunds are issued to the original payment method
- Processing time: 5–10 business days
- Shipping fees are non-refundable unless the error is ours
- Order Cancellations
- Orders may only be canceled before production begins
- Made-to-order items are processed quickly; cancellation is not guaranteed
- Lost or Stolen Packages
Silk N Silicon is not responsible for packages marked as delivered by the carrier.
Customers must contact the shipping carrier directly for resolution.
- Refusal of Claims
We reserve the right to deny claims that:
- Are submitted outside the allowed timeframe
- Lack sufficient proof
- Show signs of misuse, abuse, or normal wear and tear
- Chargebacks and Disputes
Customers agree to contact us before initiating a chargeback.
Unnecessary chargebacks may delay resolution and affect future service eligibility.
- Limitation of Liability
Our liability is limited to the amount paid for the product.
We are not responsible for indirect or consequential damages.
- Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page.
Returns & Refunds (Quick Summary)
- Books and custom items: no returns unless damaged or incorrect
- Apparel: 7-day return window (unused items only)
- Most items: eligible for replacement or refund if defective
- Claims must include photo proof
- Report issues within 14 days (books) or 7 days (apparel)
Email: [email protected]